Dress Code
We request that all guests dress neatly and avoid overly casual clothing
Age Policy
Excluding guests that are visiting as part of a dining party, Schiller’s Hall operates an over 21 policy for drinks. Children are welcome to dine, but must vacate by 9pm.
Assistance Dog Policy
At Schiller’s Hall we are committed to providing an inclusive and welcoming environment for all our guests, including those accompanied by assistance dogs. In accordance with the Equality Act 2010, we ensure full access for disabled people and their assistance dogs. We aim to make your visit comfortable and enjoyable while balancing the needs of all our guests.
Recommendations for Assistance Dog Owners:
– Identification: Whilst not required, we recommend that assistance dogs wear identifying harnesses or vests to help our staff recognise them quickly. The venues can at times be dark so we would also recommend high vis or a light collar is worn so that the dogs are easily spotted by other guests.
– Space and Comfort: If possible, please inform us in advance of your visit so we can reserve a suitable area for you and your assistance dog.
– Water: Please let us know if you need a water bowl for your dog during your visit.
Should you have any further requirements, please don’t hesitate to ask one of our team members, we are here to help you.
Dog Policy
We allow well behaved dogs of all sizes until 9pm.
Right of Admission
Our management team reserve the right to refuse admission at any time and advise all guests to please drink responsibly.
INFORMATION WE COLLECT ABOUT YOU, HOW WE USE YOUR INFORMATION AND OUR LAWFUL BASIS FOR DOING SO
All personal information that we collect about you will be recorded, used, and protected by us in accordance with applicable data protection legislation and this privacy policy.
The table below sets out details of when you may provide personal information to Mission Mars, what personal information you will provide, how Mission Mars will use such personal information and our lawful basis for such use. Please also see CCTV and Cookies below:
| Method of Collection | Personal Information
Collected | How Mission Mars use
such information | Mission Mars’ lawful
basis for such use |
Submitting an enquiry to the Website, by
phone, by email
or by post. | Name, email address, phone number, date of birth and any other personal information you may provide to Mission Mars as part of your enquiry. | To respond to and deal with your query. We may also (but only if you
consent before submitting your enquiry) use your name, email address,
date of birth and phone number to send you the latest news and offers
relating to the Venue (and any other venue(s) in which you have indicated
an interest). Please see Signing up to the Venue’s mailing list using the
Website below for further details. | Our lawful basis for use of your personal information for responding to and dealing
with your enquiry is performance of a
contract with you. We will only send you marketing communications if you consent. |
Booking a table
at the Venue using
the Website, by
phone, by email,
by post or in
person. | Name, email address, phone
number and any other personal
information you may provide to
Mission Mars as part of your booking. | To process and confirm your booking. We may also (but only if you
consent before submitting your booking) use your name, email address,
date of birth and phone number to send you the latest news and offers
relating to the Venue (and any other venue(s) in which you have
indicated an interest). Please see Signing up to the Venue’s
mailing list using the Website below for further details. We will
keep a record of your booking in accordance with our retention
policy and may use this to create a profile of how often and when you
come to our Venue and the amount you spend with us and may use
this to send you tailored information, news and offers that we think will
be of interest to you. | Our lawful basis for use of your personal information to process and confirm your booking is performance of a contract with you. We will only send you marketing communications (and create a profile of you) if you consent. |
Signing up to the Venue’s mailing
list using the
Website. | Name, email address, phone
number, date of birth and any
information generated from
Mission Mars’ analysis of this
information and any information
gathered through your engagement
with Mission Mars. | To send you the latest news, offers, and events relating to the Venue and
any other venues in our group which you,have told us you would like to be
added to the mailing list for. We may use your date of birth, engagement
with, our communications (click-throughs, use of offers etc.) and records
we have, of your reservations to send you tailored information, news and
offers that, we think will be of interest to you. | We will only send you marketing communications (and create a profile of you) if you consent. |
Purchase of tickets
to attend a gig/event at our Venue. Please see the Disclosure of
your information
section below | Name, email address, phone number,
payment details and details of your
artist / music / entertainment
preferences. | To process your purchase of tickets (which will be carried out by the
relevant ticket sales operator, see Disclosure of your information section
below) and, with your consent, to send you the latest news, offers and
events relating to the Venue, the artist you have purchased tickets to see
and associated and similar artists that may have planned gigs/events at
any of Mission Mars’ venues. We may use the information we collect about
your artist, music, entertainment and venue preferences to provide
tailored news, information and offers to you in relation to events and
artists we think you may enjoy (based on your purchases and enquiries). | We will only send you marketing communications (and create a profile of you) if you consent. |
Wi-fi access in
our Venue | Name, email address, device
information, IP address, location
and session duration. | To provide access to our Wi-fi and, if you consent on registration, to
add you to the mailing list for the Venue and send you news,
information and offers (see signing up to the Venue’s mailing list using
the Website). | Our lawful basis for using your personal information to provide access to our Wi-fi is performance of a contract with you (we require your information in case we ever need to enforce our Wi-fi terms of use). We will only send you marketing details with your consent. |
Photo booths
located in
our Venue | Photos of you | To store on our systems in accordance with our retention policy and
provide copies to you, if requested. | Our lawful basis for use of your personal information is to retain and share your photos with you. |
Signing up to
the Venue’s
guest list | Name and email address | To add you to our guest list. | Our lawful basis for using your personal information to add you to our guest list is performance of a contract with you. |
Browsing our
Website | IP address, device details and location | To improve the functionality and usability of our Website for our users. | Our lawful basis for using your personal information in this way is pursuance of our legitimate interests of improving our Website and service to our customers. |
Signing up to
any loyalty
scheme we have
available for one
of our Venues | The information you provide to us
when you sign up to become part
of our loyalty scheme, information
about the purchases made by
you in our Venue and information
Mission Mars generates from its
analysis of this information. | To add you to our loyalty scheme so you can benefit from exclusive offers
and receive up to date and relevant news about the Venue. | We will only add you to our loyalty scheme and send you communications with your consent. |
Using our
virtual queue
management
system | Your name and phone number | To add you to our queue for a table at our Venue if you choose to be
added to our table queue in this way. | Our lawful basis for using your personal information in this way is our performance of your request. |
Registering for
Track & Trace
when entering
one of our
venues | Your name, email and phone number | To add you to our database (for 21 days from collection) should we need to assist relevant authorities with the Track & Trace program | To aid the relevant authorities in the prevention of COVID-19 |
Industry Sign-up
Form | Name, email address, phone
number, date of birth, payslip and
any information generated from
Mission Mars’ analysis of this
information and any information
gathered through your engagement
with Mission Mars. | Your payslip is required to verify your employment within the hospitality and/or theatre industry. Your payslip will be stored securely within our CRM provider, Acteol, and only accessed for authorisation purposes. All data is stored within the UK. Your payslip will automatically be deleted within 6 months of upload. | We will only send you marketing communications (and create a profile of you) if you consent. |
MONITORING AND CCTV
MISSION MARS MAY MONITOR OR RECORD TELEPHONE CALLS FOR SECURITY PURPOSES AND TO IMPROVE THE QUALITY OF SERVICES THAT MISSION MARS PROVIDE TO YOU. MISSION MARS WILL LET YOU KNOW IF WE ARE RECORDING A CALL.
Please note that for your safety and security, CCTV is in operation in all of our premises which are open to the public (both inside and at the entrance(s) to and in any outdoor areas of the Venue).
There may be photographers present at our Venues from time to time and we may display images captured by such photographer on our Website. If you are included in any photograph and object to this being on our Website (or Mission Mars retaining this) please contact us using the details set out in the policy and Mission Mars will arrange for the relevant photograph to be removed.
RETENTION – HOW LONG WE STORE YOUR PERSONAL INFORMATION
Mission Mars stores the different types of personal information we hold for different periods depending on why and how Mission Mars is holding and using such data. Our retention periods are as follows:
- where we are holding your personal information on our mailing database or as part of our loyalty schemes, for so long as you wish to continue to be part of our mailing list or loyalty scheme (as applicable) or if you have not engaged with us (made an enquiry, reservation, opened an email, clicked-through from an email, used your loyalty card etc.) for 24 months. Even if we no longer send mailings to you or remove you from our loyalty scheme, we may keep your name and email address on a separate repression list for a number of years following this for the purpose of ensuring that our mailings are not inadvertently shared with you).
- where we are holding your personal data to enable us to carry out a reservation or adding you to a guestlist, for 90 days following the date such reservation has been completed (i.e. the date on which your table is booked with us), unless you have chosen to join our mailing list (in which case the personal data will be held for so long as you wish to be part of our mailing list).
- where we are holding your personal data for payment processing reasons, such personal data will be retained strictly in accordance with PCI standards.
- where we are holding your personal information for the purpose of allowing you access to Wi-fi in our Venue, we will hold this for 24 months following your most recent login.
- where we are holding your personal data for customer service reasons or to deal with an enquiry you have submitted, for such period as is necessary to ensure that your query has been dealt with fully and properly in accordance with our usual standards (this will normally be around thirty days following the date of collection).
- where we are holding any images of you from our photo booth, for thirty days following the date such photo was taken.
- For the safety and security of visitors in our venues CCTV recordings are retained for approx. 31 days before being automatically erased.
DISCLOSURE OF YOUR INFORMATION
IN ORDER TO PROVIDE OUR PRODUCTS AND SERVICES TO YOU OR TO OTHERWISE FULFIL CONTRACTUAL ARRANGEMENTS THAT WE HAVE WITH YOU, WE MAY NEED TO APPOINT OTHER ORGANISATIONS TO CARRY OUT SOME OF DATA PROCESSING ACTIVITIES ON OUR BEHALF.
We may share your personal information with the following third parties who shall process such information on our behalf:
- Amazon Web Services, who host our websites and web services within the EU.
- Acteol (Access Group Ltd) who also store some of our mailing databases and send communications on our behalf.
- Shopify and FUSE, our online shop providers.
- Our payment processor(s) in respect of in-venue and online purchases.
- Wireless Social, who provide our guest Wi-fi in our Venues.
- Access Group who manage our online reservations system.
- Toggle who manage our gift card software.
- Our Virtual Queue Management provider, Walk-in.
- Silver Street who manage our reservation notifications via SMS.
- Our applicant tracking system, Talent Funnel, who process our online job applications.
- Analytic partners who assist us in improving our Website and in venue operations.
- Our delivery and collection partners in respect of online purchases.
- Our guest feedback partners, in respect of guest feedback and complaints.
- AI tool HeyGuest who assist with responding to Instagram messages. All client data is stored securely within the UK on DigitalOcean and Azure AI. Mission Mars’ data is logically and securely separated by HeyGuest using unique identifiers, ensuring strict data isolation and privacy.
In addition, where you purchase a ticket using the Website, this service may be operated by a third party ticket sale company, this may be See (See Group Limited), Ticketline (The Ticketline Network Limited), Ticketweb (Ticket Web (UK) Ltd), Dice (DICE FM Limited), Skiddle (Skiddle Limited), Gigantic (Gigantic Tickets Limited) and/or any other ticket sales provider we use from time to time (Ticket Provider). Where you purchase a ticket, such Ticket Provider will collect your personal information and process your purchase. Such Ticket Provider will only pass your personal information to us if you consent to receiving marketing communications from us. You should ensure you read and understand the relevant Ticker Provider’s privacy policy before purchasing any tickets through our Website.
We may also share your data with third parties (a) if we are under a legal or regulatory duty to do so, (b) if it is necessary to do so to enforce our terms of use or other contractual rights, (c) to lawfully assist the police or security services with the prevention and detection of crime or terrorist activity, (d) where such disclosure is necessary to protect the safety or security of any persons, and/or (e) otherwise as permitted under applicable law.
In all instances where we disclose your information to third parties, we will ensure that your information is appropriately protected.
ACCESS & DISCLOSURE OF YOUR INFORMATION
To unsubscribe from our mailing list or change the information we hold about you follow the link at the bottom of each communication we send to you or contact us at access@wearemissionmars.com.
MORE ABOUT YOUR INFORMATION – YOUR RIGHTS
YOU HAVE VARIOUS RIGHTS IN RESPECT OF THE PERSONAL INFORMATION WHICH MISSION MARS HOLDS ABOUT YOU. YOU MAY CORRECT, UPDATE OR REQUEST PERMANENT DELETION OF YOUR PERSONAL INFORMATION AT ANY TIME BY EMAILING US AT ACCESS@WEAREMISSIONMARS.COM OR IN WRITING TO THE ADDRESS BELOW. PLEASE INCLUDE YOUR NAME, ADDRESS, DATE OF BIRTH AND EMAIL ADDRESS WHEN YOU CONTACT US AS THIS HELPS US TO ENSURE THAT WE ACCEPT AMENDMENTS ONLY FROM THE CORRECT PERSON.
Our data protection officer can be contacted by email to dataofficer@wearemissionmars.com, or by post at 8 Hewitt Street, Manchester, M15 4GB.
We encourage you to promptly update your personal information if it changes.
You have the right to receive a copy of the personal information that we hold about you. Please write to us at the address below if you wish to exercise this right.
You also have the right to object to our use of your personal information for direct marketing (including any profiling we carry out for this purpose) or where this is likely to cause or is causing you damage or distress. Please contact us at access@wearemissionmars.com or in writing.
OUR PROTECTION OF YOUR INFORMATION
Your personal information will be collected, stored and used securely by Mission Mars. We have implemented appropriate physical, electronic and managerial procedures to safeguard and secure the personal information we hold and adhere to the latest security best practices and methodologies.
UNDER 16S
As a licensed premises we do not hold information on anyone under 18 for the purposes of marketing. This is (one reason) why we request year of birth on our forms.
**Music venues** We operate 14+ age restrictions in some venues for the sale of tickets. The sale is subject to our terms and conditions and you should seek parental consent. The information provided is only used to process the service provided and only retained for as long as necessary to fulfil the agreement. The data isn’t used for the purpose of marketing to anyone under the age of 16.
CHANGES TO THIS POLICY / COMPLAINTS
Any updates to our policy will be published on the Website.
If you wish to make a complaint please contact dataofficer@wearemissionmars.com.
You also have a right to complain in respect of Mission Mars’ use of your personal data to the Information Commissioners Office but please contact us before you escalate your complaint.
COOKIES
Information about our use of cookies
Our Website uses cookies to distinguish you from other users of our Website. This helps Mission Mars to provide you with a good experience when you browse our Website and also allows us to improve our Website. By continuing to browse the site, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that Mission Mars store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Website.
Except for essential cookies, all cookies will expire after 24 months, although some will expire prior to this.
